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WaterBoss Water Softener Reviews

Tyler Parkfield
Last Updated on
by Tyler Parkfield

WaterBoss is a popular water softener brand. Their top 3 products are the Model 700, 900, and 950 Water Boss Softener. Each model has its benefits and drawbacks, and the one you select depends on grain count, filter, capacity, and overall usage.

In our waterboss water softener review, we evaluate and compare the 3 different models. We share users feedback and also recommended worthy alternatives to Waterboss softeners .

TL;DR: Our Verdict On Waterboss Softeners

The WaterBoss softener with the best reception is the Model 950 Softener. It should efficiently and quietly filter sediment and chlorine for your city-water-supplied household. Also, it employs Americans from its USA-based manufacturing.

Nonetheless, WaterBoss is far from a great water softener brand. Lots of customers reported issues, with some having problems immediately upon installation. Customer service isn’t beneficial, and the money saved by purchasing the cheaper unit ends up spent on replacement parts and visits from the plumber.

Here’s a worthy alternative that we highly recommend:

Best Softener
Springwell
In our opinion, SpringWell is a much more efficient system with better customer service and longer product life. It is available in Salt free and Salt based systems.
  • Efficient water softener system
  • No drop in water pressure
  • Gets rid of hard water quickly
  • No water waste

WaterBoss Water Softener Reviews

1. Waterboss 700 Review

WaterBoss Model 700 Water Softener
The WaterBoss 700 Water Softener is a quiet, efficient model with iron and sediment filters. It has a 22,000 grain capacity for softening the entire house’s water supply.

The Waterboss 700 softener is also efficient in iron removal. It reduces iron to only ten ppm and softens up to 70 grains per gallon hardness. To regenerate the Model 700, you will need 16 gallons of water and 2.5 pounds of salt. It regenerates in a mere 18 minutes to effectively treat your house and well water problems.

This lightweight and affordable water softener is recommended for facilities that need less water daily. It is reasonably easy to install if you have some foundational plumbing experience, but calling a professional is always best. Compared to most units, the WaterBoss 700 uses less water and salt, with a no-maintenance and pre-installed sediment and iron filter. This filter is particularly useful if you use well water.

The LCD display allows you to program and check up on your softener readily. You can program the water softener to regenerate at specific intervals; otherwise, it will regenerate as needed.

Customer feedback for this product are mixed. Some users have no issue with the product, but many reported that it lacks durability and breaks frequently. While it is an inexpensive initial investment, the price often goes up with replacement parts. Some people found it produced foul, cloudy water after a few months. Others reported it overflowing the brine tank and spreading wastewater all over their utility room and driveway.

A big issue with WaterBoss is their customer service. Many buyers complained about the representatives not knowing how to fix the problem and lying about refunds. Getting replacement parts often turns into an expensive ordeal in which they will only send you the entire assembly rather than the needed piece.

Overall, the WaterBoss 700 Water Softener works well when it works. If you are on a budget and have low water needs, you can consider this option. However, most users needed to replace it after a few years, but it efficiently softens water during the time it functions.

It costs around $400 to purchase, but the replacement parts, customer service calls, and poor warranty conditions will likely drive up the price further.

Pros
  • 22,000-grain capacity works well for small households
  • Filters iron and sediment
  • Filtration system requires no maintenance
  • Treats well and city water
  • Offers control over the regeneration cycles
  • Quickly regenerates water
  • Made in the USA
Cons
  • Requires replacement parts
  • Poor customer service
  • Flimsy, plastic design and construction
  • Overflows and produces foul water

2. Waterboss 900 Review

WaterBoss Model 900 Big Boss Water Softener
The Big Boss water softener features 36,400 grains for small houses with more significant water needs for large families with lower water needs. It is larger than the Model 700, weighing 105 pounds as opposed to 88. For a small household, you will probably need to regenerate it once a week.

WaterBoss water softeners have small sizes, letting you install them nearly anywhere. The Model 900 has the salt and resin tank included in the same unit, making it more compact.

The Big Boss has a built-in, self-cleaning filter for the entire house, meaning you won’t have to change cartridges. It filters iron and sediment from the water, treating many house water and well water problems. This powerful model softens up to 90 grains per gallon.

To regenerate, you will need 27 gallons of water, six pounds of salt, and 38 minutes. The low salt and water consumption saves you money, and you can program it to regenerate at set intervals or let it follow its own regeneration cycle.

WaterBoss 900 customer feedback shows that the product has a mixed reception. It is primarily composed of plastic, so it is not as durable as pricier options. Many users found it lasted only a couple of years before malfunctioning because of the plastic parts. Malfunctions include constantly dumping water, flushing resin during regeneration, and overflowing.

Like with the previous model, the customer service representatives tend to be rude, and the replacement parts are costly.

For a couple of years, this water softener should work excellently. However, you should only consider it if you are fine with purchasing replacement parts. Otherwise, look into a different option.

Purchasing this water softener will cost around $600, but it will likely require replacement parts and plumber visits, raising the overall price of its use.

Pros
  • 36,400-grain capacity works well for small households with high water needs or large households with lower needs
  • Filters iron and sediment
  • Filtration system requires no maintenance
  • Treats well and city water
  • Offers control over the regeneration cycles
  • Made in the USA
Cons
  • Requires replacement parts
  • Poor customer service
  • Flimsy, plastic design and construction
  • Issues with overflowing, breaking, and flushing resin
  • Some users reported it coming broken and with an outdated warranty

3. Waterboss 950 Review

WaterBoss Model 950 City Boss Water Softener
The WaterBoss Model 950 exclusively treats city water with a 22,000-grain capacity. It softens 35 grains per gallon hardness, removes chlorine, improves taste and scent, and doubles as a drinking water filter.

Like the other two WaterBoss models, the filter has a built-in, self-cleaning filter, so you don’t have to change cartridges. It softens the entire house and treats most city water problems. If you have well water, consider the 700 or 900 as this one won’t remove iron.

The regeneration cycle takes about 19 minutes. It requires 15 gallons of water and 2.5 pounds of salt. While it has a similar regeneration to the Model 700, the 950 weighs more and is a bit larger. Nonetheless, it is still compact and a relatively lightweight 103 pounds.

The Model 950 has the best reviews of all the products, but it still has mixed reception. Some have received it with broken and missing parts. It lacks durability, and issues include water spraying out of the top, flooding septic tanks, leaking, and breaking.

The customer service is inadequate, and you will probably need to buy replacement parts. While some users had little to no issues with this model, many others have, so keep that in mind when considering purchasing it.

This model currently costs around $650, but the replacement parts and plumber visits will further drive up the price.

Pros
  • 22,000 grain capacity works well for small households
  • Filters chlorine and sediment
  • Effectively treats city water
  • Offers control over the regeneration cycles
  • Quickly regenerates water
  • Made in the USA
  • Has the highest ratings of all the WaterBoss models
Cons
  • Requires replacement parts
  • Poor customer service
  • Flimsy, plastic design and construction
  • Leaks and sprays water, and floods the septic tank
  • Some users reported it coming with broken parts

WaterBoss Treatment System Alternatives

If you have the capital to make a more considerable initial investment, instead consider the SpringWell Water Softeners. SpringWell offers a salt-based and no-salt option. They offer a lifetime warranty, durable construction, free shipping, appliance protection, and pressure maintenance.

The salt-free water softener softens water without salt or chemicals, and it avoids water wastage and salt brine discharge, protecting the environment.

For better tasting soft water, consider investing in the SpringWell Whole House Water Filter & Softener Combo System. It has a risk-free satisfaction guarantee for the first six months after its purchase.

Once you make the switch to soft water, you won’t ever want to go back. The silkier skin, softer clothes, and superior taste are worth the investment in a high-quality softening system.

Related Article: Ecowater Water Softener Review

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About Tyler Parkfield
Tyler Parkfield
Tyler has been installing water systems for commercial and residential applications for about 15 years and has been friends with Jennifer for the past 10 years. Sharing the same passion for clean water and quality filter systems, they decided that working together to bring quality information to the consumer at Water Filter Spot would be a great fit for the two of them.
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