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Quality Water Treatment SoftPro Whole House Upflow Carbon Filter

Jennifer Hansen
Last Updated on
by Jennifer Hansen

When shopping for a water filter system, the essential factor to consider is the product’s contaminant reduction technology. Quality Water Treatment is a family-owned business, open since 1990, and based in California. They are becoming more nationally known because of their high-quality water filtration and softening systems, affordable prices, and top-notch customer service.

QWT features the SoftPro NaturalSoft Whole House Upflow Carbon Filter that removes common tap water contaminants from up to 600,000 to 1,000,000 gallons of water, which is equivalent to about five years! This filter produces no wastewater, uses no electricity, and requires minimal maintenance.

Key Features of the SoftPro Whole House Upflow Carbon Filter

Quality water treatment softpro whole house filter

The SoftPro Whole House Upflow Carbon Filter comes in two models: The basic or the elite. The basic uses catalytic carbon to remove chlorine, chloramine, pesticides, herbicides, TTHMs, and VOCs. The elite model not only removes all the contaminants that the basic does, but it also removes fluoride, petroleum, and pharmaceutical byproducts. In addition, the elite model comes with a KDF 55 Sponge to remove bacteria and heavy metals, along with a sediment pre-filter. Both models are available for 1-3 or 4-6 bathrooms.

Many water utilities across the United States are transitioning to chloramine (as an alternative to chlorine) to disinfect water. Chloramine is a combination of chlorine and ammonia, but it is more difficult to remove than chlorine. Standard granular activated carbon filters cannot efficiently remove chloramine, but catalytic carbon can. Because of this, catalytic carbon has become a popular choice for removing chlorine and other impurities from water because it employs a higher capacity for chlorine, chloramine, TTHM, and VOC removal.

Through the process of adsorption, the SoftPro Upflow Filter uses catalytic carbon to remove contaminants and impurities. This system directs the water in the up-flow direction, meaning that the water enters the tank head and is sent down the riser tube to dispel at the bottom of the tank. It then slowly inches its way upward through the media and is collected at the top before it exits the filter. An advantage to upflow systems is that they allow the media to have longer contact time with the water, which produces better quality filtered water.

Note: QWT does not recommend using this filter on well water. However, they do offer several water filtration and softening systems for well water users.

Both models use no electricity and waste NO water, which is a plus! In addition, this filter has a long lifespan: it will filter 600,000 to 1,000,000 gallons of water over five years, so it is virtually no maintenance.

The SoftPro Whole House Upflow Carbon Filter also comes at a great price. The standard price is much less than its competitors, but they are always running sales. At the time of this writing, this filter is advertised at 30% off. They also offer interest-free payment plans. Not all water filtration companies do that.

It is important to note that while Quality Water Treatment has plenty of happy customers and positive reviews,  their website is not as detailed as it should be when you are looking to buy a product. Some information is simply not there, like contaminant reduction rates, replacement details, GPM rates, installation information, and dimensions of this filter. However, QWT continuously encourages its prospective and current customers to contact them via phone or email if they have questions.

What does the SoftPro Whole House Upflow Carbon Filter remove?

The basic model removes chlorine, chloramines, pesticides, herbicides, TTHMs, and VOCs. The elite model removes everything that the basic does, along with fluoride, petroleum, and pharmaceutical byproducts. The company does not specify the removal rate of these contaminants.

What comes with the SoftPro Whole House Upflow Carbon Filter System?

Other than the tank and catalytic carbon filter, the company does not state what specifically comes with this system. However, all Quality Water Treatment products ensure a 100% no-risk money-back guarantee and a lifetime warranty on all parts. Also, QWT features “lifetime customer support,” whether you bought your filter today or five years from now. They truly seem to care about their customers and go out of their way to help.

What to Expect with the SoftPro Whole House Upflow Carbon Filter System

With the SoftPro Whole House Filter, QWT advertises “easy installation.” However, no installation guide is available online, so hopefully, the one that comes with the package does the trick. If you don’t have basic experience with plumbing and pipes, your best bet is to hire a professional to install it for you.  Once installed, you should enjoy great-tasting water through every faucet with the removal of contaminants.

The capacity for this system is 6,000 to 1,000,000 gallons of water over five years, so you shouldn’t have to change the filter for a long while! This is truly a plus, as many whole house water filtration systems require filter replacements every 3-6 months.

You should experience better tasting food when cooking, softer skin and hair when showering, brighter clothes when laundering, and longer-lasting appliances.

In addition, you can expect superb customer service and support if you run into any issues.

  • Removes common tap water contaminants
  • High filtration capacity
  • No electricity/no water waste
  • Affordable price and excellent warranties
  • Great customer service and support
  • Lack of specific information about this filter

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About Jennifer Hansen
Jennifer Hansen
Jennifer is a clean water enthusiast and the lead editor of Water Filter Spot and created this website several years ago to share information that she's been researching in this industry for over 20 years.Jennifer studied environmental resource science in college and studied Western US water issues, including water policy, water rights, water pollution and environmental concerns.
Jennifer Hansen
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